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Buying Wedding Jewelry Online

 

Peace of Mind When Buying Wedding Jewelry Online

 

You love your fiancé, you love your wedding dress and you love shopping online. Lucky for you, buying wedding jewelry online is easy and fun, and even returns and exchanges are hassle-free when you shop Tejani.com.

Since 2004, Tejani has provided brides with quality, beautiful unique bridal accessories. If you are ready to choose your wedding jewelry, shopping online can be far easier than searching from store to store. There are lots of advantages to buying online, and with the peace of mind that Tejani’s return / exchange / repair policy delivers you can enjoy all those advantages.

WEDDING JEWELRY RETURNS POLICY

Tejani.com guarantees to refund or exchange any wedding jewelry item you are not completely satisfied with, providing you have requested a Return Authorization Number (RMA) and the item is returned in new and re-saleable condition within 30 days of your delivery.  Items noted as final sale (see below) are not eligible for return or exchange at any time.   Merchandise returned after 30 days will be refunded at the last activity / sale price or the current selling price, whichever is lower, in the form of a store credit.

Once your return is processed, the purchasing card will be credited for the merchandise amount only. Shipping charges are not refunded on return items. Jewelry items received as gifts may be exchanged for another item of equal value.  Enjoy free return shipping for exchanges within the U.S; regular shipping rates apply for international shipments.

FINAL SALE / CUSTOM ORDERS

Custom finish jewelry – antique silver, gold and antique gold – are all final sale and not accepted for returns or exchanges.

RETURN / EXCHANGE INSTRUCTIONS

  1. Request a Return Authorization Number (RMA) by completing our online returns form or call 888-983-5264.
  2. Complete the returns / exchanges form included in with your order, noting your RMA number
  3. Repack the jewelry item in its original packaging with the returns sheet and original invoice.
  4. Prepare your package for mailing with our return label, found on the returns form.  We recommend purchasing insurance and/or tracking or ship with FedEx or UPS.
  5. Mail your package to:

TEJANI Jewelry
1458 Third Avenue
New York, NY 10028 
Attn: Returns Processing—(your RMA)

PRICE ADJUSTMENTS

We offer a one-time price adjustment if an item is marked down within 30 days of the date of purchase.  To obtain a price adjustment, call 1-888-9-TEJANI (outside the U.S. please call 1-212-354-3144) or send an email to support@tejani.com within the 30-day window.  Please include your order number in the email message.

JEWELRY REPAIRS

Tejani will repair any wedding jewelry design purchased on Tejani.com.

To return a jewelry item for repair: 

  1. Obtain a Repair Work Order (RWO) number by calling 1-888-9TEJANI (1-888-983-5264), Monday to Friday, 10:00 am–6:00 pm ET, or via our request form. Outside the U.S., please call 1-212-354-3144.
  2. Pack your jewelry item, and if your item is less than one year old, include a copy of your receipt or proof of purchase; items over a year old will be charged for repairs.
  3. Include the RWO number in the following return shipping address and mail to:

TEJANI Jewelry
1458 Third Avenue
New York, NY 10028
Attn: Repair Order - (your RWO)

 

Online vs. In-Store

Online shopping eliminates the need to visit an endless number of bridal stores looking for stores with a jewelry selection that you like. Even those bridal stores that do carry jewelry often don’t display a full line or all of the available options. Plus, a bridal store can take a long time to order your wedding jewelry and get each piece in. When shopping at Tejani.com, on the other hand, you get to explore the full Tejani bridal jewelry collection and get fast shipping. On Tejani.com, you can see the experiences that other brides have had with the bridal jewelry they chose; check out photos and read their own words. You can even get personalized wedding jewelry recommendations through our website!

 

Buying wedding jewelry online from Tejani.com means you’re seeing all your options, getting beautifully handcrafted jewelry pieces, and enjoying the peace of mind of our easy